Payment Receipt Email
Last updated: 2026-05-29
When a client pays an invoice through Duefy, we automatically send them a thank-you receipt email — no extra setup required.
What's in the receipt
- Big green "✓ Paid" badge so it's instantly recognizable as a receipt (not another reminder)
- Invoice number + amount paid + payment date
- Your branded sender name (your company name + "via Duefy" suffix, or your white-label domain if configured under Settings → Sending domain)
- A short note: "Next time you get an invoice from {your company}, pay in 1 click — your card stays on file"
When does it send
Immediately after the payment succeeds, via the Stripe webhook. The same receipt won't be sent twice for the same invoice (idempotent).
Manual mark-paid (where you mark an invoice paid because the client paid by bank transfer or check) also triggers a receipt — useful so the client has the audit trail in their inbox too.
What if I don't want it
The receipt is on by default and there's no per-org toggle yet. If you have a strong reason to disable it, contact support.