Reminder results — what your reminders collected

Last updated: 2026-06-04

Open Settings → Reminder results to see what Duefy's reminders have actually brought in for you — and, in a quieter corner, whether those reminders are landing in inboxes.

What your reminders collected

The headline panel counts only invoices Duefy actually sent a reminder for and that are now fully paid. It's the "what did chasing get me" number — deliberately narrower than the Reports page, which covers all your receivables whether or not Duefy chased them. Two windows side by side (last 30 days and all time), each showing:

• Collected after reminders — total paid on those invoices, in your most-used currency.
• Invoices paid — how many of them came in.
• Avg days to payment — average days from issue date to paid.
• Recovered after due date — of that money, how much was paid after the due date, i.e. the invoices that most likely needed chasing.

Amounts are shown in a single currency (your most common one) — mixing currencies into one total would be meaningless, so other-currency invoices aren't summed in here.

If you haven't had a reminded invoice get paid yet, the panel says so; it fills in as payments land.

Email health

A reminder only works if it reaches the client, so below the results Duefy shows a small Email health check:

• When everything's delivering, it's a single green line — how many reminders went out and that none failed.
• If any reminder failed or bounced, it turns amber and lists the recipients. A bounce means the client never received the email — usually a typo'd address or a domain that blocks automated mail. Fix the address on the invoice and resend manually.

We no longer headline open and click rates: for payment reminders those numbers are unreliable (inbox privacy features fake or hide opens) and, more importantly, they don't measure what you care about — getting paid.

The Sending identity block tells you whether you're sending from the platform's default domain or your own. Custom domains (Pro and Team) deliver better and look more professional — set yours up in Settings → Sending domain.

Send hours and timezone

We only send reminders during the hours you set in Settings → Reminder schedule → Send hours. By default that's 9 AM-5 PM weekdays in your account's timezone. Reminders that come due outside the window wait for the next hourly run inside it — they never get sent late at night to your client.